Workforce management consumes a huge chunk or a business' operating budget, a strategy isn't something to be wished for -- it's essential. Merely hoping for the best doesn't eliminate the large number of abandoned calls or long wait times. We strategize to fix that short term and plan for the long term.
Do you have an established workforce process? Does this process give you answers to "Why?", "How Many?", and "When?" Is your process consistent to ensure internal partners are prepared for recruiting, hiring, and training? Does this process allow your BPO partners to excel? Hold them accountable? AHWS joins forces with you to improve or create a long-term sustainable model.
How do you structure your WFM team? What are the job descriptions? How do you hold WFM accountable? These are a few of the mysteries we clear up and solve. WFM teams have specific goals and accountability. Ensure that you measure and hold the team to the right metrics for the right outcome.
One of the fastest ways to go broke is to not know where money is going. Care centers need to know what they are spending, how much their contacts cost, and hoe to streamline for efficiency. We build budgets for you to ensure that happens.
Are you considering WFM Software? Do you need one? We will help you decide if you are ready to take the leap from spreadsheets and manual processes to advanced WFM technology. Navigating WFM software implementation can be tricky and time consuming. Our experience helps us guide you. We know the plan, the tasks, the milestone, and delivery method to get your software implemented to get your expected results.
Dream big! Knowing what you need is great, but what if you don't have the workforce? Training staff or supplying staff can get you off the ground eliminating delays in your growth. But it's essential that your talent knows workforce management. Whether you need weekly WFM mentorships or training we can help.
