A home work solution: Making the complicated easy, Contact Consulting and Managed Services
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With over 100 years of combined experience in call centers, A Home Work Solution serves clients from around the world.
About Us

Contact Center Consulting and Managed Services

With over 100 years of combined experience in call centers, A Home Work Solution serves clients from around the world. Founded in 2020 on the premise that workforce management guidance can make business better. We are led by CEO Tracey Scheffler from our offices in Boerne, Texas.
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What We Do

We provide solutions and ideas that are easy to implement

Making life easier for our partners and the customers they serve
Our commitment is to make your contact center journey to success as smooth as possible. We provide innovative and feasible strategies that are not just efficient but also simple to implement. Our specialties include workforce management, technology improvements, and operational transformation.
OUR TEAM IS DEDICATED TO CRAFTING THE PERFECT IDEAS AND SOLUTIONS FOR YOUR CUSTOMER CARE NEEDS
WHY WE DO IT

Our team is dedicated to crafting the perfect ideas and solutions for your customer care needs

We find it hard to go to sleep at night as our brains are buzzing with ideas on how to make your business more efficient, so we jump out of bed every morning to overcome those obstacles. We love what we do and are driven by our own internal engine. Our core values provide the foundation of everything we do -
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True Grit

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Collaboration

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Do the Right Thing

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Make It Easy

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We Think. We Solve. We Fix.

Our leadership team

We make the complicated easy

Our team offers practical and innovative strategies that are both easy to implement and highly effective, drawing on a collective experience of over 100 years.

Tracey Scheffler

CEO

Tim Madson

VP, Business Strategy

Kristi Lopez

VP,Technology

Caroline McCombe

VP, WFM Process & Strategy
Our Experience

Our Clients Say it best

Tracey and her team have been a huge part of getting Snapnurse to where we are today.
SnapNurse

"Tracey and her team have been a huge part of getting Snapnurse to where we are today."

~  Andy Kirsch, SnapNurse
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A home work solution customer logo, My experience with Tracey Scheffler and A Home Work Solution has been a journey of learning and developing best practices in all areas of Workforce Management.
LIPPERT

"My experience with Tracey Scheffler and A Home Work Solution has been a journey of learning and developing best practices in all areas of Workforce Management.  I have worked with AHWS for almost 3 years and in that time her and her team have proven themselves to be an essential asset in all things WFM.  The AHWS team has many..."

~  Bill Scott, LIPPERT
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A Home Work Solution was able to help us with scheduling and real time monitoring which allowed us to be able to drastically improve service level.
PacificCycle

"A Home Work Solution was able to help us with scheduling and real time monitoring which allowed us to be able to drastically improve service level. We had two huge improvements coming our of our busiest time of year! Calls Answered <35s - Goal 80% June 2020 3% June 2021 81% Call Abandon Rate - Goal < 5% June 2020..."

~  Rebecca Gray Sen, PacificCycle
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Developed solutions for environments that have 10 times the normal weekly volume for 6 weeks

Solved situations of labor shortage, high turnover, poor performance, and rising minimum wage

Strategic Staffing Using In Center, On Shore, Near Shore, Off Shore, Work at Home, Contact deflection and Self-Service

Reduced cost per contact by 50%

Created WFM departments that handle over 100M contacts

Implemented WFM software over 30 times

Moved 20 Million contacts from Internal resources to 2 BPO Partners

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A home work solution: Making the complicated easy, Contact Consulting and Managed Services
We provide solutions and ideas that are easy to implement, making life easier for our partners and the customers they serve. A Home Work Solution, a consulting and WFM outsourcing firm, helps you grow as a contact center. AHWS focuses on workforce management, business intelligence, and technology.
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