A home work solution: Making the complicated easy, Contact Consulting and Managed Services

Making the complicated easy

Contact Center Consulting and Managed Services

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What We Do

Our Services

Workforce Management

WFM Consulting
WFM Strategy
Process Creation & Implementation
WFM Staff Positions
WFM Department Outsourcing
WFM Software Evaluation & Implementation
WFM Mentorship & Training

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Technology

WFM Software
ACD & IVR
Chatbots & Virtual Assistants
Speech Analysis
CRM Integrations
Automation

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Operational Transformation

Operational Insights & Improvement Plans
Performance Reporting & Dashboards Sales
Development & Acceleration

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Why Us

What makes us dramatically different

We love what we do and we're committed to simplifying your journey to success as a contact center. We provide innovative solutions and actionable ideas that are not just impactful but also remarkably easy to implement. Our primary focus areas encompass workforce management, business intelligence, and cutting-edge technology integration.

We guarantee our work

You better believe it, you get back what you spend on us and MORE.

Unrivaled WFM experience

No one has the combined WFM experience, success, and knowledge as AHWS – bar none.

Solutions that match your situation

We listen, we create, and we make it for you!

Meet with an expert

Free 30 minutes of Q & A

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We provide innovative solutions and actionable ideas that are not just impactful but also remarkably easy to implement.

LIPPERT

"My experience with Tracey Scheffler and A Home Work Solution has been a journey of learning and developing best practices..."

Bill Scott, LIPPERT

Consulting for Contact Centers

We are dedicated to streamlining your path to success as a contact center. We offer creative solutions and practical ideas that are not only effective but also incredibly easy to put into action. Our main areas of focus include workforce management, technology improvements, and operational transformation.

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Long Customer Wait Times

Poor visibility to staffing requirements.

Cost per contact too high

Constant training costs

Over budget

Agent CRM Frustration

Phone menu nightmares

Clunky bot experience

When and why to hire

High abandon rates

How We Do It

Our disciplined process – DARE

Buzzing with ideas and solutions our brains are up at night working hard to put the perfect solution in place to solve your customer care center needs.

Discover

Interviews
Job Shadowing
Data Collection

Analyze

Historical Trending
Cost Review
Forecast and Staffing Inspection

Recommend

Best practices
Optimization Opportunities
Process Gaps

Execute

Implementation
Measure
Refine

let us prove it

3 hours free – We will show you.

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Developed solutions for environments that have 10 times the normal weekly volume for 6 weeks

Solved situations of labor shortage, high turnover, poor performance, and rising minimum wage

Strategic Staffing Using In Center, On Shore, Near Shore, Off Shore, Work at Home, Contact deflection and Self-Service

Reduced cost per contact by 50%

Created WFM departments that handle over 100M contacts

Implemented WFM software over 30 times

Moved 20 Million contacts from Internal resources to 2 BPO Partners

We provide solutions and ideas that are easy to implement, making life easier for our partners and the customers they serve. A Home Work Solution, a consulting and WFM outsourcing firm, helps you grow as a contact center. AHWS focuses on workforce management, business intelligence, and technology.

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