PacificCycle

A Home Work Solution was able to help us with scheduling and real time monitoring which allowed us to be able to drastically improve service level. We had two huge improvements coming our of our busiest time of year!

Calls Answered <35s - Goal 80%
June 2020 3%
June 2021 81%

Call Abandon Rate - Goal < 5%
June 2020 55%
June 2021 6%

Rebecca Gray Sen, PacificCycle

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A Home Work Solution was able to help us with scheduling and real time monitoring which allowed us to be able to drastically improve service level.

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"Tracey and her team have been a huge part of getting Snapnurse to where we are today."

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We provide solutions and ideas that are easy to implement, making life easier for our partners and the customers they serve. A Home Work Solution, a consulting and WFM outsourcing firm, helps you grow as a contact center. AHWS focuses on workforce management, business intelligence, and technology.

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